Shared service inbox
Collect enquiries and route them to the right team.
ZOHO DESK
Zoho Desk: customer service with a clear overview
Bring customer enquiries into Zoho Desk so your team can see history, ownership and status. We help make service consistent without making it impersonal.
WHAT YOU CAN USE IT FOR
Three practical uses
Deadlines and ownership
Make it clear who responds and which requests need attention.
Reusable knowledge
Give employees and customers access to useful, maintained answers.
AN EVERYDAY EXAMPLE
One request, one connected conversation
A customer asks about a delivery. The agent can review the request and relevant customer history, respond and hand over the task without losing context.
CUSTOMER STORY FROM ZOHO
SysGroup - IT services with a shared platform
SysGroup is one of Zoho's stories about connecting work across an organisation. It is relevant to IT and service businesses linking sales and delivery.
External reference. Not presented as a Nordic CRM delivery.
Read the story at Zoho ↗RELATED CONNECTIONS
Explore related tools
Apps and integrations are selected for the use case. They are not automatically included in the same licence.
QUESTIONS AND ANSWERS
About Zoho Desk
Can you help if we already use Zoho Desk?
Yes. We review the existing setup and the tasks you want to improve before recommending changes.
What needs reviewing before we start?
Channels, working hours and response targets need to match staffing. We also agree which information should be shared with CRM.
Are configuration and licensing the same cost?
No. Licensing, configuration, integrations and any ongoing support are described as separate parts of the proposal.
TALK TO NORDIC CRM
Give customers and your team a clearer view
We review your support channels, responsibilities and follow-up to find the right starting point with Zoho Desk.