Support
Help with your existing solution and the minor changes included in your agreement.
NORDIC CRM
A support agreement for your everyday work
Get help with questions, faults and small improvements in Zoho. We explain the next step and work from your existing setup.
SUPPORT LEVELS
Compare Core, Priority and Prime
Choose according to response needs, advice and minor changes. Prices are per user per month, excluding VAT.
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| Comparison | Core79 DKK | Priority129 DKK | Prime299 DKK |
|---|---|---|---|
| Price per user per month | DKK 79 | DKK 129 | DKK 299 |
| Normal first response | 48 service hours | 24 service hours | 12 service hours |
| Critical first response | 24 service hours | 12 service hours | 6 service hours |
| Contact | Email and phone | Email, phone and video meetings | |
| Primary consultant | Not included | Included | Included |
| Monthly advisory time | Not included | 30 minutes | 60 minutes |
| Monthly minor changes | Not included | 1 hour | 3 hours |
| Planned new development | 30% discount | 40% discount | 50% discount |
| Nordic Assessment | Available separately | Included annually | Included quarterly |
| Emergency contact | Under the normal agreement | Under the normal agreement | 08-22 under the agreement terms |
Response time means the first qualified reply, not guaranteed resolution. Times are counted within the agreed service window. Included hours do not roll over. The service agreement governs the details.
CLEAR BOUNDARIES
Support is not a hidden development agreement
New development
New integrations, migrations and larger features are scoped and estimated separately.
Nordic Cloud
Hosting and operation of custom applications are agreed separately from user support.
QUESTIONS AND ANSWERS
Key questions about the agreement
Can you help with a setup built by someone else?
Yes. We first review access, configuration and documentation. Scope is agreed before extensive investigation or development.
What is a Nordic Assessment?
A review of workflows, systems and improvement opportunities with recommended next steps. Implementation of the recommendations is not included.
What does the development discount cover?
Planned new development at the standard hourly rate when scoped and estimated. It does not cover licences, third-party costs or every urgent or fixed-price assignment.
TALK TO NORDIC CRM
Find the support plan that fits your team
We review your team, needs and expectations so you can choose the right support level.