NORDIC CRM · ZOHO
Ongoing Zoho support
Give users a clear place to ask for help and keep improvements organised. Agree on support scope, response targets and the distinction between support and new development.
CORE · PRIORITY · PRIME
Three service levels - one clear route to help
Prices are per user per month excluding VAT. The support agreement covers help and the agreed service level; larger new development is scoped separately.
Core · DKK 79/user/month
For general help and troubleshooting. Normal response within 48 service hours, critical response within 24 service hours and 30% discount on planned new development.
Priority · DKK 129/user/month
For active Zoho environments. Normal response within 24 hours, critical response within 12 hours, primary consultant, 30 minutes of advisory per month, one hour of minor changes and 40% development discount.
Prime · DKK 299/user/month
For business-critical environments. Normal response within 12 hours, critical response within 6 hours, primary consultant, 60 minutes of advisory, three hours of minor changes, emergency contact 08:00-22:00 and 50% development discount.
OVERVIEW
Start with a concrete business need
Give users a clear place to ask for help and keep improvements organised. Agree on support scope, response targets and the distinction between support and new development. A useful first discussion covers the people involved, the information they need and the result you want to achieve. Bring one working example and the names of the systems you use. You do not need to prepare a complete technical specification.
Choose based on response needs, advisory depth and how critical Zoho is to your operations.
A CLEAR SCOPE
Clear outcomes make delivery easier to manage
The actual work
Before work on Ongoing Zoho support starts, we agree the objective, responsibilities, assumptions and the specific outcome. This gives everyone the same definition of what the delivery should achieve.
Connections and ownership
For Ongoing Zoho support, larger initiatives are divided into practical stages so users can test the solution and decisions can be adjusted with real feedback. New requests are scoped separately from ongoing operations.
TALK TO NORDIC CRM
What should be easier in your business?
Tell us about the work you want to improve. We will discuss a sensible starting point, the scope and the support you need.